Automate customer service QA

Get automatic scoring and feedback on every single customer call with Wonderway Coach.

Automates the customer service quality assurance process (QA).

Instantly understand strengths and weaknesses of each agent.

Save costs and reallocate resources to higher impact.

See what top performers do differently.

Experience the
Wonderway Coach difference

OLD World

Traditional QA software

Uses keyword analysis

Doesn’t understand context so QA managers have to listen to calls to review quality

High volume of calls means QA agents can only listen to <5% of calls

Delayed feedback often missing the immediate improvement window

Human quality checks are biased and inconsistent

No way to compare sales reps

Don’t see the big picture

NEW World

Wonderway COACH

Uses large language models

Understands context so call scoring and coaching feedback is automated

Automated analysis of 100% of call, highlighting unique cases

Real-time feedback for instant agent improvement

AI quality checks are objective and consistent

Benchmark performance against others

Shows trends over time

Close the execution gap

Setup custom scorecards

Setup customer scorecards that reflect your internal processes

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Auto-score every single call

Wonderway Coach listens to every single call to fill in scorecards and share real feedback with reps just like a QA manager

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See who is following the processes

See how consistently your team is executing on the playbook. Drive alignment across the team by reinforcing your processes with agents on every call.

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Instantly understand areas for improvement

Every person is different. Wonderway identifies key areas for improvement for each agent and automatically provides personalised coaching on what they need to do to improve.

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See what top performers do differently

Discover what separates your top performers from the rest to update your playbook and replicate key behaviours across the team.

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Integrated with your existing tools

We integrate with all diallers, video conferencing, contact center and conversation intelligence tools to help you get more from your calls.

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How it works

01

Seamlessly integrate with calling tools

02

Automatically score and get feedback on every call

03

See what’s working and where you need to improve